This page defines the terms and conditions of the buyback.meeliemobile.com website. Meelie is a trading name of TMT First Limited.
To use our service, you must agree with everything on this page
Our service is only available to those who reside in the United Kingdom of Great Britain and Northern Ireland. If we reject a device sent to us from outside the UK, we are not responsible for the cost of its return. You must be 18 years old or over or have the permission of a parent or guardian to use this service.
Meelie is a consumer recycling website. Business enquiries should be directed to sales@meeliemobile.com. Customers recycling more than 3 devices may be considered as business users.
As a UK company in England, we are governed by the statutory legislation of England & Wales. Unresolved legal disputes must be settled by an English County Court.
These terms only cover the services offered by our website at buyback.meeliemobile.com. Websites hosted elsewhere are not covered by these terms. If you are forwarded to or from another website, you are responsible for assessing the terms of the other website.
Eligibility of device
Your device must be of UK or EU origin. We do not accept non-EU devices.
If a non-EU device is received by us, it will be placed on hold and will not be processed for sale. The device will only be returned to you once a £35 handling fee has been paid in full.
If the handling fee is not paid, the device will remain in our possession until payment is received.
Where a new device is supplied with a manufacturer-provided UK 3-pin plug, this must be included. Failure to include the original plug may result in a reduction in the device’s valuation.
Legal right to sell
You must be legally entitled to sell the device that you send to us. This means the device must belong to you and you agree that ownership will transfer to us upon acceptance of the sale.
It is your responsibility to ensure that you have the legal right to sell your device.
Security and Background Checks
All devices are subject to a review against the National CheckMEND register to identify any ‘red flags’ that may be raised against your device. This will include both a blacklist check and an AssetWatch check. See section 3.1 for further details.
Finality of sale
Once we issue payment to you, the sale is final and your device cannot be returned. By posting your device to us, you commit to selling it.
Condition of Your Device
Your device must meet the description that we have agreed with you. We may reject your device if it has been modified, altered, or tampered with in any way that prevents us from processing it.
3.1 Blacklisted, AssetWatch, insurance claim and uncompleted trade-in devices
Do not send us a device that is lost, stolen, part of a trade-in deal, subject to an insurance claim or currently under AssetWatch. We check every device against the national CheckMEND register to identify any ‘red flags’.
It is your responsibility to ensure that your device is clear from any ‘red flags’.
Devices from networks (especially EE) or rental companies may be subject to AssetWatch, check with your network that you have the right to sell the device, particularly within the first 6 months of a contract or the full length of contract for rented devices.
If your device appears on a blacklist database, or triggers AssetWatch we will quarantine your device for 28 days, provide you with your certificate ID which you can verify independently and provide you with the contact details of how to contact CheckMEND.
The item will be held in quarantine where this must stay until:
If we suspect your device may become blacklisted or red flagged, we may withhold payment for up to 28 days to allow time for it to appear on a database.
You must resolve blacklist, AssetWatch, insurance claim or uncompleted trade-in disputes with the database provider yourself. We cannot handle your device or proceed with a sale whilst your device is red-flagged including blacklisted, under AssetWatch, subject to insurance claims or blocked due to uncompleted trade-ins.
If we have already paid for your device and later find it on a blacklist, or the device is blocked due to an uncompleted trade-in you agree to return payment within 3 working days, after which we will take steps to recover the money owed plus additional costs.
Where the mobile phone or device is not cleared from the CheckMEND register successfully within 28 days, and no claim of the item has been made by either law enforcement or the rightful owner, the following options become available:
3.2 Device grade categories
New
New devices must be unopened in its original box. If the seals on your device are broken, it may be moved into the next applicable condition. Original seals must be present and not broken or tampered with, the box must only show light signs of handling with no major damage including 3rd party labels.
Excellent
These devices are expected to be in excellent condition. The Device may show very light signs of use under close inspection but not visible from 30cm away. No scratches or scuffs.
Good
Good devices may have light scratches visible but undetectable to touch. If you can feel scratches, dents or chips to the screen or casing of the device this would not meet this criteria, as only very light scratches will be accepted.
Fair
If you are visibly able to see / feel one or more scratches your device meets this criteria. Your device will need to be visibly acceptable for example the device cannot have excessive wear or be misshaped, tampered with, or have liquid damage.
Faulty
When your device shows physical signs of damage such as cracks, excessive scratches/dents beyond acceptable wear & tear, screen defects such as screen bleeds, dead pixels or screen burn it will be classed as faulty.
3.4 Apple devices
Apple devices must power on and have a working home key or face recognition. If your device does not power on, have a working home key, or have face recognition, a parts value will be offered.
We cannot accept Apple devices that are locked to an iCloud Apple ID. You must remove your device’s iCloud activation lock before sending it to us. If we receive your Apple device and it is locked, we will ask you to unlock it remotely, but this will delay processing.
Battery health must be at least 80% to be classed as a Working device. Any device with battery health below 80% will be counter offered by the cost of a battery replacement or a faulty unit, whichever is the greater. Battery health can be found in Settings.
3.5 Network
Your device must be on a UK network or not tied to any network. We reject devices locked to a foreign network.
3.6 Security
Your device must not have any activation locks (for example, a PIN, Samsung or Google lock).
Devices received with beta, developer, test software or any software that allows remote administration installed will incur a £35 processing fee. This charge covers the additional time and resources required to restore the device to a standard operating system version before further inspection or resale. By sending your device to Meelie Mobile, you acknowledge and accept this fee if applicable.
We cannot accept responsibility for any data on your device. We recommend that you remove all your data and accounts if your device is working.
We reset devices and wipe their data, but we cannot always guarantee this is possible. You must accept the small risk that if your device cannot be reset, any residual data, at least in theory, is forensically recoverable from your device or its parts.
3.7 SIM cards & eSIM
Do not send us your SIM card. You are responsible for all debt charged to your SIM card. We destroy all SIM cards we receive.
It is the responsibility of the customer to ensure that any eSIM (embedded SIM) profile is completely removed or de-registered from the device prior to selling or trading it in to us.
Failure to do so may result in unauthorised access to your mobile plan or personal data, for which Meelie Mobile cannot be held liable.
4 Payment
Our prices are under constant review, with many variations of models and prices for different conditions of devices to keep up to date, your quoted price is conditional upon receiving your device within 10 days, errors and omissions excepted. Any quoted price shall remain provisional pending full inspection and testing of the device to confirm that it corresponds to the grade or condition represented. Until such inspection and acceptance have been completed, no binding contract shall exist on our part. We expressly reserve the right to amend the quoted price, make a counter-offer, or reject the purchase of the device at our sole discretion.
If we receive a device later than 10 days and our prices have changed, we will pay the lowest of the two prices. To prevent such disappointment, we may send you reminders if we are still waiting for your device to be posted.
Once we accept your device meets our conditions, we will pay the agreed price and ownership of your device will transfer to us.
The price we offer is the total price inclusive of any VAT or other charges.
High value payments may require photo identification verification. We will let you know if we require proof of identity before we issue your payment. ID is required within 3 days of a request being made to maintain the device value. If ID is provide after 3 days from the request being made, we may have to revalue or return your device.
You must ensure your payment preferences and details are correct. Once we issue a bank or PayPal payment we cannot recall or amend it.
PayPal payments are subject to a fee. This fee will be populated when selecting the PayPal option on our website.
We can reissue an incorrect or damaged cheque if you return it to us. If you ask us to cancel a lost cheque, we will deduct the cancellation fee in the new cheque.
4.1 Counter-offers
If your device does not meet our conditions, for example, if it is a different model or not as described, we will send you a counter-offer with an updated price.
If we want your device, we will offer our current price that matches our assessment of your device. If your device is not wanted, we will offer you £0.
Our counter-offers are not flexible, if you reject our counter-offer within 7 days, we will return your device. We will only be able to return your device in a generic box and are unable to return any accessories, cases, sim or data cards.
If you accept our counter-offer, we will make payment and ownership of your device will transfer to us.
If there is no response to our counter-offer after 7 days, we will treat our counter-offer as accepted.
If we return your device and the carrier returns it to us because delivery was unsuccessful, we will contact you to arrange redelivery. If you don’t reply within 28 days, we will dispose of the device with no further payments due from or to anybody.
For devices that have been paid following a counter-offer and where the time elapsed has exceeded 7 days, a £35 fee will be applied in addition to the paid amount prior to the return of the device. This is to cover handling, quality check and postage of the device.
Please note: This is subject to the device still being available and is at the discretion of the company.
4.2 Accuracy of Details
All personal information provided in connection with your order must be complete, accurate, and current, including (without limitation) your full legal name, residential address, valid email address, and contact telephone number.
In the event that your device must be returned for any reason, it will only be dispatched to the address specified in your order.
Should identification be requested, the address stated on such identification must correspond with the order address otherwise your order will be rejected.
Any discrepancies may result in our inability to return the device unless satisfactory evidence of an address change is provided. Acceptance of such evidence shall be at our sole discretion.
After 28 days, we will dispose of the device with no further payments due from or to anybody.
5 Postage & Packaging
Our free Royal Mail Tracked Returns service is only applicable for posting a single device.
Your device must be securely packed to ensure successful delivery. We are not responsible for non-delivery or damage in transit.
We recommend you have adequate insurance against loss or damage in transit. Our free Royal Mail Tracked Returns service includes £150 compensation.
Should the value of your sale exceed £750 you will need to arrange your own delivery (we would recommend using special delivery with adequate cover for the value of your item) as any claims raised on Royal Mail tracked will be automatically rejected by the courier.
To cover your device for more than £150, you will need to arrange your own postage at your own cost.
Proof of postage will be required for any claims submitted; without this we will be unable to verify any claims.
Our delivery address is:
Meelie Mobile
TMT First Limited, Suite 1
c/o TMT First, BAY2
Holditch House
Holditch Road
Newcastle-Under-Lyme
Staffordshire
ST5 9JA
If you use your own label, please make sure you include your Meelie Reference within the package. If we receive an unidentifiable device we will hold it for 28 days, after this time we will dispose of the device with no further payments due from or to anybody.
6 Cancellation
You can cancel your offer at any time before posting your device by following the instructions in our confirmation email, this will prevent further reminders. After we have received your device, you may only cancel if we do not accept your device and issue a counter-offer.
You must reject the counter-offer to cancel, and we will return your device. If you do not respond to the counter-offer, it is treated as accepted.
If you used a comparison site to recycle your device with us, but we do not receive it within 10 days, you authorise us to notify the comparison site that no device has been received so we can cancel the order on your behalf.
7 Emails
Our website sends emails automatically during the processing of your device:
If we have not received your device and you have not cancelled:
If we do not accept your device and have made a counter offer:
Our staff may also trigger standard emails or personally contact you via email to send you a status update or make you aware of any issues.
8 Privacy
We comply with UK privacy laws and General Data Protection Regulations (GDPR). The way we handle your details is described by our Privacy Policy.
We may receive your details from a third party, for example, a comparison website. We are not responsible for any misuse of your details by the third party. We do not send your details to any third party.
We may aggregate non-identifiable statistics from our server logs (for example, browser version, pages visited) to monitor and improve our service. We may send this information to a third party, so we can use their reporting software.
9 Website
We may suspend our website without notice if we need to. We cannot guarantee our website will be available all the time. We are not liable for any loss caused by unavailability.
We may change the design or implementation of our website at any time, without notice.
We do our best to ensure our website works with all popular browsers. Please ensure your browser is up to date before you report a technical issue.
We built our website with accessibility in mind. You can report an accessibility issue, and we will be pleased to help you.
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